For some Asus Eee Pad Transformer Prime TF201 owners in the UK who have had issues with the GPS module, here comes acknowledgement and probably positive news from the manufacturer. Along with this, the company has also conveyed that queries of customers experiencing Wi-Fi problems can now be addressed through the support team.
Tackling the GPS concern in a recent post on the official Asus blog, the Taiwan-based organization recommends that owners of faulty devices from the UK should return the model and avail of a full refund in compliance with standard consumer rights in the country. Apart from this, they have an option of retaining the gadget while getting the warranty extended for another six months, provided the original one is of 12 months. The maximum warranty period after the extension will be 2 years only.
“Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK,†stated the official blog in regards to the issue.
In addition to this, the representatives have checked about the Wi-Fi trouble and confirm that no faulty devices with such issues were shipped to the UK. Nonetheless, users who have complaints or inconveniences regarding this can contact the support department to get their grievances addressed. Along with these revelations, the company has also shed light on the anticipated gadget titled TF700. It conveys that the product might not reach the UK before June this year.
No pricing details about the TF700 model have been officially disclosed yet.
