Lenovo’s ThinkPad is one of the most popular notebooks since 1992. It’s been 15 years that ThinkPads are satisfying its customers’ need of mobile computing. To celebrate ThinkPad’s 15th anniversary, yesterday Lenovo announced the launch of ThinkPad Reserve Edition notebook. The newly launched notebook is encased in leather and comes along with a personalized service and support program, for an executive-level PC experience that is unlike any other.
Users of the ThinkPad Reserve Edition are offered with an Executive Welcome Service that begins with an initial one-on-one setup call between the customer and his or her dedicated Executive Support staff specialist.
Also Lenovo promises that the ThinkPad Reserve Edition customer’s call will be answered within four rings in the owner’s native language. Users also have an alternative of using electronic-chat connection just by pressing the ThinkVantage button on the keyboard.
If required, even the trained technician will reach at a user’s location within four hours in 20 countries. Lenovo will also offer an overnight free of charge replacement of the notebook in case of accidental loss. What better service can a laptop owner ask for!
Talking about the features of the ThinkPad Reserve Edition notebook, it delivers the highest levels of wireless performance, data security and Intel Centrino Pro mobile technology. The Ultra Connect II, next generation antenna and optimized WAN performance for broadband connectivity, helps users to stay connected while on the move. Also Lenovo offers an eight-cell standard battery that rates the life span of up to seven hours.
“The ThinkPad Reserve Edition was designed for the world’s most accomplished professionals, so it delivers the best ownership experience available. It combines expert personalized service, exquisite design and materials, and superior technology to surpass any notebook PC available today,” said Craig Merrigan, vice president of Branding and Strategy, Lenovo.
“While only 5,000 ThinkPads will offer ‘Reserve’ status, this offering demonstrates Lenovo’s leadership the PC industry in delivering innovative design, technology, and services across all our offerings,†he added further.
The special ThinkPad Reserve Edition is priced at $5,000 (approx 2,03,975 INR), which includes a 36-month Executive Support Staff service. It is available in countries such as Canada, China, France, Hong Kong, United Arab Emirates, U.K. and U.S.
Beware when dealing with Lenovo directly, no matter how fantastic I find the thinkpad laptops to be, Lenovo’s customer service is downright incompetent and dishonest.
My experience with Lenovo consisted of being advised of the completely incorrect return procedure by a Lenovo rep, and when I followed said return procedure, all traces my laptop have gone missing, Lenovo has even gone so far as to call me a liar, saying I never sent the machine back!
Lenovo lied to me resulting in the loss of my money and my laptop. I’m a huge fan of the thinkpad line of laptops, but Lenovo’s customer service is horrible… absolutely horrible. Buyer Beware it seems, as if you don’t know more about the inside policies of Lenovo than an actual Lenovo customer service agent, following any bit of their advice or instructions may just end up with you having no money, no machine, and Lenovo calling you a liar to boot.
Yes i do agree. The name can remain as Thinkpad. but its basically a scratch pad.
many people complained to me about the lenovo laptop. the blue screen error is really intimidating. actually i planned to buy a thinkpad T series. but im thinking of switching to HP.
users can email to me at [email protected]